Version and effective date: 5 October 2026 (2026-10-05)
These Terms govern the Spotter app, website and related community services supplied by Meraki Softworks LTD (“we”, “us”). Meraki Softworks LTD (company number 14223666), Flat 518, 101 Blackwall Way, London, England, E14 9QX. Legal and privacy contact: contact@merakisoftworks.com. App support: hello@spotterapp.co.uk.
You must be at least 18 and have capacity to enter this agreement under the law where you live. Provide a genuine birthdate and accurate account information. When the app asks you to accept these Terms, that acceptance is recorded separately from acknowledgement of the Privacy Policy and optional privacy choices. Do not use an account belonging to someone else or evade an age or safety restriction.
For iOS, Apple's standard End User Licence Agreement separately applies to the app licence. Apple and Google are responsible for their store services under their applicable terms. These Terms do not remove their required terms or your mandatory consumer rights.
Keep your sign-in credentials secure and tell us promptly about suspected unauthorised access. You are responsible for activity you authorise through your account, but are not automatically responsible for events outside your reasonable control. Do not impersonate others, create misleading profiles or share someone else's private information without authority.
Follow the Community Guidelines shown in the app. Do not harass, threaten, discriminate, exploit or endanger people; post illegal content, sexual exploitation, scams or non-consensual intimate material; infringe intellectual property; distribute malware; scrape personal information; bypass access controls; manipulate referrals or attendance; or interfere with the service. Organisers must comply with applicable venue, insurance, safeguarding, qualification and local activity requirements. Do not use Spotter to arrange activities unlawful where they take place.
You can report content or users and block unwanted contact in the app. For urgent danger, contact local emergency services; Spotter is not an emergency response service. We may review relevant content, investigate reports, remove material or restrict access proportionately. Review can involve automated assistance and human decisions; a report does not guarantee a particular outcome.
Spotter helps people discover and organise activities. Users, organisers and venues are responsible for the activities they offer or join, including accurate descriptions, permissions, fees, equipment and safety arrangements. We are not automatically the activity organiser or a party to a separate agreement with a venue or user. If we supply an activity ourselves, the information for that activity will identify that role and any additional terms.
Exercise, travel and meeting people involve risks, including injury, illness, loss and misconduct. Assess the activity, your own ability, equipment, weather and meeting place. Seek qualified medical advice where appropriate; app content is general information, not a medical diagnosis, treatment plan or personalised professional advice. Stop an activity if it is unsafe. Take reasonable precautions when meeting someone and respect other people's boundaries.
Verification can check identity information. It is not a criminal-record or background check, proof of qualifications, endorsement of a person or guarantee of safety. Availability and information can be inaccurate or change. Nothing here releases us from a duty or liability that the law does not allow us to exclude.
You retain rights in the content you submit. You confirm you have the rights and permissions needed to share it with the selected audience. You give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically adapt, transmit and display that content only as reasonably needed to operate, protect and provide the service you request, including through necessary service providers. The licence lasts while that use is needed, subject to deletion, backups and lawful exceptions in the Privacy Policy.
We require separate permission to use your identifiable content in promotional campaigns outside that operational purpose. Other participants may retain material they lawfully received, and we cannot recall copies outside our control. Do not publish information you are not authorised to disclose.
Our app, branding and original materials remain ours or our licensors'. You receive the limited licence needed to use Spotter as intended. Open-source components retain their own licences; the app provides an Open source licences page. Report suspected infringement to our legal email with the material, location and a clear explanation of your rights.
Available features, price, billing period and trial terms are shown before purchase. App-store subscriptions renew automatically unless cancelled through the applicable Apple or Google subscription settings before the store's renewal deadline. Removing the app or deleting your Spotter account does not cancel a subscription. Store billing, cancellation and refund processes apply, alongside any mandatory rights you have against us.
We do not receive your full store payment card details. Subscription entitlement checks can involve RevenueCat and the store. Use the restore-purchases option with the store account used for purchase. Contact support if access does not match a valid purchase. Refunds and statutory withdrawal rights depend on the store, country and whether the applicable requirements for starting digital services were met. We do not use these Terms to impose a blanket “no refunds” rule.
Trials, referrals, beta rewards and promotional access have the eligibility, start date, duration and redemption conditions stated when offered. For example, an offer of 90 days at launch starts on the communicated launch terms, rather than at an earlier waitlist signup. We honour accepted offers and do not retrospectively remove a promised reward merely by changing general Terms. We may reject duplicate, fraudulent or ineligible redemptions with reasons and a review route. Any material future change to price or paid features will be notified as required, with cancellation and other applicable remedies.
Maps, sign-in, payments, verification, advertising, calendars and other integrations can depend on external services. Their availability and separate terms can affect an optional feature. Our provider directory identifies the services used and links their privacy notices. Those links do not make every provider a party to these Terms or automatically consent you to their optional processing.
Optional replay, advertising choices and biometric verification consent are distinct from Terms acceptance. You can decline optional replay and keep using Spotter. An optional feature may be unavailable when you decline the permission genuinely needed for that feature. We explain that consequence at the point of choice.
We use reasonable care and skill in supplying Spotter. Maintenance, network failures and third-party interruptions can affect availability. We may change features to improve the service or meet legal and safety requirements. For material changes affecting a paid service, we give the notice and remedies required by applicable law.
We may suspend or end access for a material breach, credible safety concern, fraud, unlawful activity or a legal requirement. Where reasonable and lawful, we explain the reason, allow an opportunity to correct a remediable issue and provide review. Immediate restriction may be necessary to protect people or evidence; information may be withheld where disclosure would compromise an investigation or another person's rights. You can appeal by emailing support with your account details and the decision you want reviewed.
You can stop using Spotter and request account deletion in the app or through our deletion request page. The normal deletion window is 30 days, subject to earlier legal requirements and specific justified retention exceptions. Signing in does not automatically cancel deletion. Any subscription must be cancelled separately in the store. We will give reasonable notice if we close the service, except where immediate closure is required by law or circumstances outside our reasonable control.
We are responsible for loss or damage caused by our failure to use reasonable care and skill or breach of these Terms where that loss was foreseeable under applicable law. We do not assume responsibility for another user's independent conduct or an external provider's actions merely because you found them through Spotter; this does not excuse our own obligations.
To the extent permitted by law, we are not responsible for business losses arising from personal, non-business use of the service, or losses caused solely by events outside our reasonable control. There is no automatic zero-fee liability cap for free users and no blanket requirement that consumers indemnify us.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability, statutory guarantee, digital-content remedy or consumer right that cannot legally be excluded or limited. Local mandatory protections prevail over an inconsistent provision. No statement about activities or availability overrides those protections.
We identify Terms by version and date. We give reasonable notice of material revisions and seek a fresh acceptance where required. Changes are not applied retrospectively to remove accrued rights. If you decline a material revision, you may stop using the service and exercise applicable cancellation, refund or deletion rights. Previous Terms.
These Terms are governed by the laws of England and Wales, subject to the mandatory protections you have under the law where you habitually live. You can bring a claim in a court available to you under applicable consumer and jurisdiction rules, including your home courts where those rules provide that right. We do not require worldwide consumers to waive those rights, accept forced arbitration or give up a legally available collective remedy.
Please contact us first if you would like help resolving a concern; this is not a mandatory step that prevents a legal claim or regulator complaint. If part of these Terms is unenforceable, the rest continues only to the extent permitted by law. A delay in enforcing a right does not necessarily waive it. We may transfer the service agreement only in a way that preserves applicable rights and required notice.
Meraki Softworks LTD (company number 14223666), Flat 518, 101 Blackwall Way, London, England, E14 9QX. Legal and privacy contact: contact@merakisoftworks.com. App support: hello@spotterapp.co.uk.