Spotter is operated by Meraki Softworks LTD. You can request deletion from inside or outside the app.
Open Settings → Account & privacy → Delete account, follow the confirmation steps and submit your request. Your account is disabled when deletion is scheduled. Signing in does not cancel deletion.
Email hello@spotterapp.co.uk with the subject “Spotter account deletion request” from the email associated with your account, if possible. Tell us your account email or sign-in provider and that you want your Spotter account and associated data deleted. If you cannot access that email, explain this so we can offer proportionate verification.
Do not send your password, payment card details, identity document or selfie by email. We may ask for additional verification through an appropriate route. We will acknowledge the request and explain the applicable deadline or any lawful exception.
Our standard deletion window is 30 days after the request is verified and scheduled, subject to earlier legal requirements. Identifying profile and authentication information, including name and email, owned media, memberships, device registrations and private account preferences are removed. We instruct relevant providers to erase account-linked data, including a full privacy-erasure instruction for Didit verification sessions and attributable retained biometric templates. Provider failures are tracked for retry, and limited identifiers can be retained while completing erasure.
Pseudonymous historical references and specific records required by law or a documented legal claim may remain, without your original name and email in the historical profile. Shared material copied by others cannot be remotely recalled. See retention and exceptions in the Privacy Policy.
Account deletion does not cancel an Apple or Google subscription. Cancel separately in your store's subscription settings to stop future renewal charges. Applicable refund and consumer rights remain available.